Order Management(OM) Integration Options

OM is one of the most complex modules in EBS, and in typical complex business model, the integration of other product or third party can't be denied. Processing an Order requires integration with many other business areas. Most integration points with other Oracle products are implemented via PL/SQL-based APIs.Here is brief discussion for Order Management EBS Integration points.

How Order Management integrated with iStore?

OM records customer orders placed via iStore, Order Capture and other CRM applications. It validates setup for shipping and payment options along with providing order status and the shipping information to customers. Once the quote is converted into an order, you can only make changes to the order through Order Management, prior to booking.

How Order Management integrated with Telesales?

Telesales' eBusiness Center has several integrations with Order Management. There is an Order tab to view order history and create new orders.

How Order Management integrated with Cost Management?

OM call the the Cost Management CST_COST_API to obtain cost from cst_item_costs or cst_quantity_layers when the Gross Margin feature of OM is enabled.

How Order Management integrated with Field Service?

Field Service Report requires specifically that you setup Price Lists, Units of Measure (UOM), and two Inventory Item Attributes in Order Management. Price Lists contain the list price for an item. Items could be material, but also labor and expenses like units of driving distance. Once material, expense and labor transactions for a task have been taken down on the Field Service Debrief, this information is updated to Charges. In Charges the list price for the item is received from Order Management and is used to generate an invoice for a customer.

How Order Management integrated with Depot Repair?

This is used by Depot Repair to create RMA and Sales Orders, validate customer accounts, and invoice customers for repairs.

How Order Management integrated with Install Base?

Information about Install Base trackable items is interfaced to Install Base in the following ways:

• Shippable Items: For both orders and returns, information is interfaced to Install Base via Inventory Interface.
• Non-Shippable Items: For both order and returns, information is interfaced to Install Base via the Order Management Fulfillment workflow activity Install Base also supports Internal Sales Order transactions by appropriately creating /updating item instances as a result of transactions between internal organizations such as pick transactions, shipments, and receipts.

How Order Management integrated with Service Contracts?

Service Contracts need to pulls information from the Install Base newly created customer records and creates an ownership record.

• Warranty: A Warranty contract is created when a Serviceable product is shipped.
• Extended Warranty: An Extended Warranty contract is created when an Extended Warranty is sold on a sales order. Oracle EAM & OM integration
• Subscription: Fulfillment starts after the contract approval process.
• RMA: Service Contracts sends Order Management RMA information